Microsoft Copilot Studio
60 resources
Mslearn
free
Architect AI solutions for business productivity
Learn how to design AI-powered business solutions using agents, generative AI, and Microsoft Copilot to enhance...
Microsoft 365 Copilot
Microsoft 365 Copilot Chat
Power Platform
advanced
Mslearn
free
Maximize the Cost Efficiency of AI Agents on Azure
Maximize the ROI of AI agent investments by making cost-conscious, informed decisions at every stage. This learning...
Azure
Microsoft Foundry
Azure Monitor
beginner
Mslearn
free
Enhance agents with autonomous capabilities
Learn how to configure agents to behave autonomously.
Power Platform
Microsoft Copilot Studio
intermediate
Mslearn
free
Design and build multi-agent solutions in Microsoft Copilot Studio
Learn to plan, design, and build multi-agent solutions in Microsoft Copilot Studio. You'll learn how to evaluate...
Microsoft Copilot Studio
intermediate
Mslearn
free
Automate tasks and workflows in Microsoft Copilot Studio
Learn to automate tasks and workflows across systems, websites, and applications by using agent flows and computer...
Microsoft Copilot Studio
intermediate
Mslearn
free
Create agents in Microsoft Copilot Studio
In this learning path, you practice building custom agents by using Microsoft Copilot Studio. The skills validated...
Ms Copilot
Microsoft Copilot Studio
intermediate
Mslearn
free
Design agent conversations and responses using topics in Microsoft Copilot Studio
Learn to design and configure agent conversations and responses using topics in Microsoft Copilot Studio. This...
Microsoft Copilot Studio
intermediate
Mslearn
free
Integrate agents with enterprise systems in Microsoft Copilot Studio
Learn to integrate Copilot Studio agents with enterprise systems. This learning path covers evaluating integration...
Microsoft Copilot Studio
intermediate
Mslearn
free
Configure channels in Dynamics 365 Contact Center
Learn to configure every customer-facing channel in Dynamics 365 Contact Center. Set up chat and digital messaging...
Dynamics 365
Dynamics Contact Center
Microsoft Copilot Studio
intermediate
Mslearn
free
Empower customer service representatives in Dynamics 365 Contact Center
Learn to empower customer service representatives in Dynamics 365 Contact Center. Customize the agent workspace with...
Dynamics 365
Dynamics Contact Center
Microsoft Copilot Studio
intermediate
Mslearn
free
Work with Dynamics 365 Contact Center IVR
Learn about Dynamics 365 Contact Center interactive voice response (IVR).
Dynamics 365
Dynamics Contact Center
Microsoft Copilot Studio
intermediate
Mslearn
free
Implement an AI-powered contact center with Dynamics 365
Learn to implement an AI-powered Dynamics 365 Contact Center. Explore AI-driven architecture and deployment models,...
Dynamics 365
Dynamics Contact Center
Microsoft Copilot Studio
intermediate
Mslearn
free
Introduction to building AI agents
Explore how AI agents work, tour Microsoft's agent development platform — including Copilot Studio, Microsoft...
Azure
Microsoft 365 Copilot
Microsoft Copilot Studio
beginner
Mslearn
free
Extend Microsoft 365 Copilot in Copilot Studio
Build agents that extend Microsoft 365 Copilot with additional knowledge and capabilities. Use Copilot Studio to...
Microsoft 365 Copilot
Microsoft 365 Copilot Chat
Microsoft Copilot Studio
intermediate
Mslearn
free
Design extensibility of AI solutions
Learn to design scalable, secure, and customizable AI solutions using Microsoft platforms. Explore extensibility...
Microsoft 365 Copilot
Microsoft 365 Copilot Chat
Power Platform
advanced
Mslearn
free
Introduction to agentic AI business solutions
Learn how to align AI solutions with business goals, scale AI adoption, and use Microsoft AI technologies for...
Microsoft 365 Copilot
Microsoft 365 Copilot Chat
Power Platform
advanced
Mslearn
free
Manage testing AI-powered business solutions
Learn to validate and maintain AI-powered business solutions with structured testing frameworks, metrics, and...
Microsoft 365 Copilot
Microsoft 365 Copilot Chat
Power Platform
advanced
Mslearn
free
Analyze requirements for AI-powered business solutions
Learn to analyze, design, and implement AI-powered business solutions using agents, generative AI, and Microsoft...
Microsoft 365 Copilot
Microsoft 365 Copilot Chat
Power Platform
advanced
Mslearn
free
Design AI agents for business solutions
Learn to design AI agents tailored to business needs using Dynamics 365 and Copilot. Explore Responsible AI, custom...
Microsoft 365 Copilot
Microsoft 365 Copilot Chat
Power Platform
advanced
Mslearn
free
Secure developer AI environments with Microsoft Purview
Microsoft Purview provides tools to secure developer AI environments by discovering apps, assessing data access, and...
M365
Microsoft Purview
Entra
intermediate
Mslearn
free
Design responsible AI security, governance, risk management, and compliance
Learn to design secure, governed, and compliant AI systems that align with organizational policies and Responsible...
Microsoft 365 Copilot
Microsoft 365 Copilot Chat
Power Platform
advanced
Mslearn
free
Innovate using RISE with SAP on the Microsoft Cloud
Explore how to leverage both RISE with SAP and Microsoft Cloud to optimize workflows, automate tasks, enhance...
Azure
Microsoft Copilot Studio
Microsoft Teams Phone
intermediate
Mslearn
free
Design overall AI strategy for business solutions
Learn to design an enterprise AI strategy using Azure's Cloud Adoption Framework. Align AI agent lifecycle with...
Microsoft 365 Copilot
Microsoft 365 Copilot Chat
Power Platform
advanced
Mslearn
free
Evaluate costs and benefits of AI solutions
Learn to assess costs and benefits of AI solutions. Develop ROI analyses, evaluate TCO, and decide to build, buy, or...
Microsoft 365 Copilot
Microsoft 365 Copilot Chat
Power Platform
advanced
Mslearn
free
Build intelligent agents in Microsoft Copilot Studio
Learn how to build intelligent agents by adding knowledge sources to provide contextual, relevant responses in...
Microsoft Copilot Studio
beginner
Mslearn
free
Delegate agent tasks using child agents in Copilot Studio
Learn to structure complex Copilot Studio agents using child agents. Create focused subagents, configure how they...
Microsoft Copilot Studio
intermediate
Mslearn
free
Design agent conversations using topics
This module you're introduced topics, a conversation between a user and an agent, and how to create them.
Microsoft Copilot Studio
Dynamics Contact Center
beginner
Mslearn
free
Design multi-agent solutions in Microsoft Copilot Studio
Learn to plan and design multi-agent solutions in Microsoft Copilot Studio. Evaluate when multi-agent approaches are...
Microsoft Copilot Studio
intermediate
Mslearn
free
Describe the business value of Microsoft Power Platform services
This module focuses on the challenges organizations face in building efficient solutions, automating workflows, and...
Microsoft Copilot Studio
Power Apps
Power Automate
beginner
Mslearn
free
Ground agents with enterprise knowledge using connectors and Azure AI Search in Microsoft Copilot Studio
Learn to ground Copilot Studio agent responses in enterprise knowledge by connecting to Copilot connectors, Power...
Power Platform
Microsoft Copilot Studio
advanced
Mslearn
free
Design integration strategies for agents in Microsoft Copilot Studio
Learn to evaluate and select integration patterns for your Copilot Studio agents. Explore tools, knowledge sources,...
Power Platform
Microsoft Copilot Studio
intermediate
Mslearn
free
Automate workflows using agent flows in Copilot Studio
Learn to create, configure, and monitor agent flows in Microsoft Copilot Studio to automate repetitive multi-step...
Microsoft Copilot Studio
intermediate
Mslearn
free
Build multi-agent solutions using connected agents in Copilot Studio
Learn to build multi-agent solutions in Copilot Studio by connecting your orchestrator to existing agents built on...
Microsoft Copilot Studio
intermediate
Mslearn
free
Take action from agent conversations using topics and tools in Microsoft Copilot Studio
Build agents that can take action from conversations. Learn how to call tools, invoke agent flows, and make HTTP...
Microsoft Copilot Studio
intermediate
Mslearn
free
Understand features of Copilot Studio agents
Learn how Microsoft Copilot Studio enables organizations to build, deploy, and manage intelligent agents. Explore...
Microsoft Copilot Studio
beginner
Mslearn
free
Get started with Microsoft Copilot Studio
This module introduces you to the foundational concepts for creating conversational agents using Microsoft Copilot...
Ms Copilot
Microsoft Copilot Studio
beginner
Mslearn
free
Automate desktop and web tasks with computer use in Copilot Studio
Extend Copilot Studio agents to automate tasks in web browsers and desktop applications using computer use....
Microsoft Copilot Studio
intermediate
Mslearn
free
Add structured automation to agents in Microsoft Copilot Studio
Learn how to add structured automation to Copilot Studio agents by using workflows as tools at the agent and topic levels.
Microsoft Copilot Studio
Power Platform
intermediate
Mslearn
free
Deliver rich agent responses using Adaptive Cards in Microsoft Copilot Studio
Learn to configure rich agent responses in Microsoft Copilot Studio using message formatting and Adaptive Cards....
Microsoft Copilot Studio
intermediate
Mslearn
free
Build cross-platform multi-agent solutions using the Agent2Agent protocol in Microsoft Copilot Studio
Learn to integrate cross-platform agents into your Copilot Studio solution using the Agent2Agent (A2A) protocol....
Microsoft Copilot Studio
intermediate
Mslearn
free
Take action in external systems using connector and REST API agent tools in Microsoft Copilot Studio
Configure Power Platform connectors and REST APIs as action tools on your Copilot Studio agents. Learn to add...
Power Platform
Microsoft Copilot Studio
intermediate
Mslearn
free
Get started with Dynamics 365 Contact Center
Learn about getting started with Dynamics 365 Contact Center.
Dynamics Contact Center
Dynamics 365
Ms Copilot
beginner
Mslearn
free
Configure advanced settings for channels in Dynamics 365 Contact Center
Optimize your Dynamics 365 Contact Center deployment by configuring advanced channel settings that improve...
Dynamics Contact Center
Dynamics 365
Microsoft Copilot Studio
intermediate
Mslearn
free
Use Multilingual Voice Agents with IVR in Dynamics 365 Contact Center
This module provides detailed guidance on how to use multilingual voice agents that are developed by using Microsoft...
Dynamics 365
Dynamics Contact Center
Microsoft Copilot Studio
intermediate
Mslearn
free
Configure Dynamics 365 Contact Center core capabilities
Get your Dynamics 365 Contact Center fully operational. Navigate the admin center, optimize the agent workspace,...
Dynamics 365
Microsoft Copilot Studio
intermediate
Mslearn
free
Configure routing in Dynamics 365 Contact Center
Stop routing work items manually. Learn to build an intelligent routing pipeline in Dynamics 365 Contact Center that...
Dynamics 365
Microsoft Copilot Studio
intermediate
Mslearn
free
Reach customers first with proactive engagement in Dynamics 365 Contact Center
Learn how to configure proactive engagement in Dynamics 365 Contact Center to initiate outbound voice calls and SMS...
Dynamics Contact Center
Dynamics 365
Microsoft Copilot Studio
intermediate
Mslearn
free
Design a Copilot Studio voice agent rule manager for real-time changes to Dynamics 365 Contact Center IVR
Dynamics 365 Contact Center IVR Copilot agents are designed by using Microsoft Copilot Studio. It designs these...
Dynamics 365
Dynamics Contact Center
Microsoft Copilot Studio
intermediate
Mslearn
free
Introduction to Microsoft AI agent solutions
Explore Microsoft AI agent solutions and gain clarity on when to adopt, extend, or develop custom agent solutions...
Azure
Microsoft 365 Copilot
Microsoft 365 Copilot Chat
beginner
Mslearn
free
Extend declarative agents with connector tools in Copilot Studio
Connect your declarative agent to external services and data using connector tools. Configure out-of-the-box...
Microsoft 365 Copilot
Microsoft 365 Copilot Chat
Microsoft Copilot Studio
intermediate
Mslearn
free
Choose the best Microsoft 365 Copilot extensibility path for your scenario
Explore development options for extending Microsoft 365 Copilot with custom data, logic, and actions. Determine the...
Azure
Microsoft 365 Copilot
Microsoft 365 Copilot Chat
beginner
Mslearn
free
Introduction to tools for declarative agents in Copilot Studio
Explore how you can create and configure tools in Copilot Studio to connect your declarative agent to external data...
Microsoft 365 Copilot
Microsoft 365 Copilot Chat
Microsoft Copilot Studio
intermediate
Mslearn
free
Choose tools and services for your agent on Microsoft's agent platform
Explore the tools and services Microsoft provides across each area of agent development so you can select the...
Azure
Microsoft 365 Copilot
Microsoft Copilot Studio
beginner
Mslearn
free
Drive business value with Microsoft Copilot solutions
Understand how Microsoft Copilot solutions can drive business value by enhancing productivity, improving...
Microsoft 365 Copilot
Microsoft Copilot Studio
Ms Copilot
beginner
Mslearn
free
Choose a custom AI agent development path
Explore development paths for building custom AI agents for internal use or commercial applications. Compare tools...
Azure
Microsoft Copilot Studio
beginner
Mslearn
free
Introduction to developing AI agents
Explore what AI agents are, understand their core components, and discover a range of impactful use cases driving...
Microsoft 365 Copilot
Microsoft 365 Copilot Chat
Microsoft Copilot Studio
beginner
Mslearn
free
Plan an AI agent solution
Plan a complete AI agent solution on Microsoft's agent platform — from defining outcomes and success metrics to...
Microsoft Copilot Studio
intermediate
Mslearn
free
Extend declarative agents with prompt tools in Copilot Studio
Customize your declarative agent's generative responses by extending your agent with prompt tools. Craft custom...
Microsoft 365 Copilot
Microsoft 365 Copilot Chat
Microsoft Copilot Studio
intermediate
Mslearn
free
Build your first declarative agent for Microsoft 365 Copilot by using Copilot Studio
Define an agent to extend Microsoft 365 Copilot tailored to a specific scenario. Your declarative agent provides...
Microsoft 365 Copilot
Microsoft Copilot Studio
intermediate
Mslearn
free
Implement Microsoft Copilot in your school (Partner Success Series)
Education systems integrators learn to enable free Copilot Chat and licensed Microsoft 365 Copilot, while ensuring...
M365 Education
Ms Copilot
Microsoft Copilot Studio
intermediate