Test Prep & K-12 – Browse Learning Resources – Learning Resource Hub

All levels Beginner Intermediate Advanced

All prices Free Audit free Freemium Paid

All sources Pluralsight Khan Academy Coursera Wikibooks MS Learn edX freeCodeCamp

Design agent conversations using topics

This module you're introduced topics, a conversation between a user and an agent, and how to create them.

Microsoft Copilot Studio Dynamics Contact Center

Use Power Automate desktop app to interact with windows and applications

Learn how Power Automate desktop app identifies and interacts with UI elements and windows.

Power Platform Power Automate

Introduction to navigating the modern Contact Center

Learn about Dynamics 365 Contact Center.

Dynamics Contact Center

Describe Dynamics 365 Contact Center supervisor experience

Learn how Dynamics 365 Contact Center empowers supervisors with real-time monitoring, analytics, and forecasting to...

Dynamics Contact Center

Describe work allocation capabilities

Learn how Dynamics 365 Contact Center organizes, processes, and assigns work using queues, workstreams, and...

Dynamics Contact Center

Describe Dynamics 365 Contact Center representative experience

Explore how Dynamics 365 Contact Center equips representatives with AI-assisted tools, unified workspaces, and...

Dynamics Contact Center

Explore Dynamics 365 Contact Center

Discover how Dynamics 365 Contact Center delivers AI-driven, omnichannel customer service with Copilot,...

Dynamics Contact Center

Build a conversational agent in Copilot Studio - Online workshop

Learn how to create a conversational agent and ground its answers with knowledge sources in Microsoft Copilot Studio.

Describe the foundations of Dynamics 365 customer engagement apps

Learn the essentials of Dynamics 365's customer engagement apps. Navigate features, integrate solutions, and boost...

Dynamics 365 Dynamics Customer Engagement Dynamics Contact Center

Introduction to service in Dynamics 365

Explore how Dynamics 365 service apps support AI-powered business through autonomous agents, intelligent scheduling,...

Dynamics 365 Dynamics Contact Center Dynamics Customer Engagement

Choose the best Windows upgrade path after Windows 10 end of support

Learn how to assess and recommend the best Windows upgrade path after Windows 10 end of support using structured...

Windows 10 Windows 11

Explore self-service capabilities in Dynamics 365

Master self-service capabilities: Dynamics 365 Customer Service & Contact Center. Learn knowledge creation,...

Dynamics 365 Dynamics Customer Service Dynamics Contact Center

Work with entitlements and service level agreements in Dynamics 365 Customer Service

This learning path focuses on working with entitlements and service level agreements in Microsoft Dynamics 365...

Dynamics 365 Dynamics Customer Service

Extract event log data for process mining

Learn how to extract event log data for process mining.

Create Progressive Web Apps (PWAs) with PWABuilder

PWABuilder is an open-source tool developed by Microsoft that streamlines the process of deploying Progressive Web...

Upgrade and migrate Windows clients

This module examines the fundamentals of upgrading and migrating processes for a single Windows device.

Test Prep & K-12 Learning Resources — Free and Paid Courses, Tutorials, Books, and Videos

This page lists 16 Test Prep & K-12 learning resources aggregated from MIT OpenCourseWare, Coursera, Khan Academy, edX, Microsoft Learn, OpenStax, Open Yale Courses, freeCodeCamp, Wikibooks, Pluralsight, and curated sources. Resources can be filtered by difficulty level (beginner, intermediate, advanced) and price, and drilled into by specific topic.