Test Prep & K-12
23 resources
Science 123
Dynamics 365 24
Dynamics Contact Center 21
Microsoft Copilot Studio 11
Test Preparation 6
Dynamics Customer Service 5
Ms Copilot 4
Dynamics Customer Engagement 3
Dynamics Field Service 3
Sustainable Development 2
Microsoft Edge 2
Power Platform 2
Power Automate 2
Programming 2
Workplace Wellness 1
Test Prep 1
Stocks 1
React Native 1
Physics 1
Opioid Crisis 1
MS Learn
free
tutorial
Take action from agent conversations using topics and tools in Microsoft Copilot Studio
Build agents that can take action from conversations. Learn how to call tools, invoke agent flows, and make HTTP...
Microsoft Copilot Studio
intermediate
MS Learn
free
tutorial
Define agreements in Dynamics 365 Field Service
Learn how to define agreements in Dynamics 365 Field Service.
Dynamics 365
Dynamics Field Service
intermediate
MS Learn
free
tutorial
Work with service-level agreements in Dynamics 365 Customer Service
Learn how to create and manage service-level agreements in Dynamics 365 Customer Service.
Dynamics 365
Dynamics Customer Service
intermediate
MS Learn
free
tutorial
Use service-level agreements and entitlements in Dynamics 365 Field Service
Learn about service-level agreements and entitlements in Dynamics 365 Field Service.
Dynamics 365
Dynamics Field Service
intermediate
MS Learn
free
tutorial
Integrate an agent for Contact Center and Dynamics 365 Customer Service
Learn how to integrate an agent for Contact Center and Dynamics 365 Customer Service.
Dynamics 365
Dynamics Customer Service
Ms Copilot
intermediate
MS Learn
free
course
Monitor and optimize Dynamics 365 Contact Center with AI-driven insights
Learn to monitor and optimize Dynamics 365 Contact Center using AI-driven insights. Configure supervisor tools for...
Dynamics 365
Dynamics Contact Center
intermediate
MS Learn
free
course
Configure channels in Dynamics 365 Contact Center
Learn to configure every customer-facing channel in Dynamics 365 Contact Center. Set up chat and digital messaging...
Dynamics 365
Dynamics Contact Center
Microsoft Copilot Studio
intermediate
MS Learn
free
course
Empower customer service representatives in Dynamics 365 Contact Center
Learn to empower customer service representatives in Dynamics 365 Contact Center. Customize the agent workspace with...
Dynamics 365
Dynamics Contact Center
Microsoft Copilot Studio
intermediate
MS Learn
free
tutorial
Reach customers first with proactive engagement in Dynamics 365 Contact Center
Learn how to configure proactive engagement in Dynamics 365 Contact Center to initiate outbound voice calls and SMS...
Dynamics Contact Center
Dynamics 365
Microsoft Copilot Studio
intermediate
MS Learn
free
course
Implement an AI-powered contact center with Dynamics 365
Learn to implement an AI-powered Dynamics 365 Contact Center. Explore AI-driven architecture and deployment models,...
Dynamics 365
Dynamics Contact Center
Microsoft Copilot Studio
intermediate
MS Learn
free
tutorial
Configure advanced settings for channels in Dynamics 365 Contact Center
Optimize your Dynamics 365 Contact Center deployment by configuring advanced channel settings that improve...
Dynamics Contact Center
Dynamics 365
Microsoft Copilot Studio
intermediate
MS Learn
free
tutorial
Configure the voice channel in Dynamics 365 Contact Center
Learn how to provision the voice channel with Teams Phone, choose a PSTN connectivity option, configure voice queues...
Dynamics Contact Center
Dynamics 365
intermediate
MS Learn
free
tutorial
Configure chat and digital channels in Dynamics 365 Contact Center
Meet your customers where they are. Learn to configure WhatsApp, SMS, live chat, and custom channels in Dynamics 365...
Dynamics Contact Center
Dynamics 365
intermediate
MS Learn
free
tutorial
Unlock insights with analytics and reporting in Dynamics 365 Contact Center
Learn how to use out-of-the-box analytics dashboards, extend reports with Power BI data model customization and...
Dynamics Contact Center
Dynamics 365
intermediate
MS Learn
free
tutorial
Configure routing in Dynamics 365 Contact Center
Stop routing work items manually. Learn to build an intelligent routing pipeline in Dynamics 365 Contact Center that...
Dynamics 365
Microsoft Copilot Studio
intermediate
MS Learn
free
tutorial
Configure Dynamics 365 Contact Center core capabilities
Get your Dynamics 365 Contact Center fully operational. Navigate the admin center, optimize the agent workspace,...
Dynamics 365
Microsoft Copilot Studio
intermediate
MS Learn
free
tutorial
Configure queues in Dynamics 365 Contact Center
Design a queue strategy that gets every customer to the right customer service representative fast. Configure queue...
Dynamics 365
intermediate
MS Learn
free
tutorial
Introduction to implementing Dynamics 365 Contact Center
Get ready to implement Dynamics 365 Contact Center with confidence. Discover what makes this platform AI-first, how...
Dynamics 365
intermediate
MS Learn
free
tutorial
Use Multilingual Voice Agents with IVR in Dynamics 365 Contact Center
This module provides detailed guidance on how to use multilingual voice agents that are developed by using Microsoft...
Dynamics 365
Dynamics Contact Center
Microsoft Copilot Studio
intermediate
MS Learn
free
tutorial
Set up a Microsoft Copilot Studio agent for voice
This module explores how to set up a Microsoft Copilot Studio agent to use voice.
Ms Copilot
Dynamics Contact Center
intermediate
MS Learn
free
course
Work with Dynamics 365 Contact Center IVR
Learn about Dynamics 365 Contact Center interactive voice response (IVR).
Dynamics 365
Dynamics Contact Center
Microsoft Copilot Studio
intermediate
MS Learn
free
tutorial
Interact with data in Blazor web apps
Learn how to create a graphical user interface in a Blazor web app by creating and assembling Blazor components....
Blazor
Aspnet
intermediate
MS Learn
free
tutorial
Test and publish Progressive Web Apps (PWAs) for Microsoft Store
Learn to test and publish Progressive Web Apps (PWAs) on various devices and platforms, ensuring seamless user...
Microsoft Edge
intermediate